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Project Coordinator

About the role

About webdna

webdna is an award-winning digital development, design and marketing agency with deep expertise in creating websites and web apps. We are one of the leading Craft CMS agencies in the world. We are one of only 14 agencies in the world that are both Craft and Craft Commerce Verified and the only agency in the UK with both accreditations. Recently we were named European Craft CMS Agency of the Year, UK Craft CMS Agency of the Year and one of the top 5 agencies to work for in the UK in the prestigious Campaign Best Places to Work 2024 awards.

The job

We are looking for a project coordinator to join our client services team in our Nottingham office. Could that be you? We are looking for someone who is great at managing lots of tasks at once. You’ll need to be able to multitask and prioritise tasks to make sure the most critical work is delivered first. You’ll need great communication skills; crafting emails, and speaking to people in person and on the phone. We will help you learn the skills you need at each stage of the project lifecycle to help you to grow into the role.

As project coordinator at webdna, you will join our client services team and will be mentored by our Senior Account Manager, Annabelle, and our Senior Project Manager, Helen, who will help you to rapidly improve your skills. To start, you will work in partnership with one of your mentors on all projects, and as you gain confidence and the skills that you need, you will be given your own projects and tasks to manage. As you gain experience with specific tasks, you will be given the opportunity and autonomy to lead on those tasks with the support you need. You will not just work with the rest of the client services team but will be exposed to all different parts of the business, learning from the development team about coding best practices, the design team about information architecture, user experience and user interface design, great interactions and delivering experiences that resonate with different audiences on different devices. You will also work with the marketing team to understand the role of different digital experiences in the customer journey and ensure that our work follows best practices for technical SEO.

Responsibilities

Every day at webdna is different, but to give you a taste of what your role will include, you will be responsible for the following:

  • Responding to clients' enquiries and issues. Getting a full understanding from the client, working with the relevant teams to get and understand the information needed and communicating that back to the client in a way that they understand.

  • Asking the right questions about client problems or new ideas so you understand what you are asking our teams to do.

  • Managing small projects from initial enquiries through specification, design, development, quality assurance and reporting to clients.

  • Managing the monthly security upgrades to our clients' websites, testing the changes and reporting back to the clients when they have been done.

  • Meeting with clients, to understand their businesses and project needs, take briefs and manage their projects.

  • Creating project plans and scheduling the team to deliver them across design, development and quality assurance.

  • Testing the functionality of any development work and ensuring that it meets the brief and matches the designs.

  • Building good relationships with our clients and in-house Development, Design and Marketing teams, ensuring that all required development work occurs and communication is smooth.

  • Helping to prioritise the right projects within the business and communicating with clients when their work will be delivered.

  • Supporting the wider team in delivering business growth, analysing current activities and providing recommendations, ensuring that opportunities are spotted and capitalised on.

Requirements

We are looking for the right type of person with a great attitude to learning and developing their own skills. Someone who does not walk past a problem, they identify what it is and solve it or help someone else to find the right solution.

We are looking for someone who can learn quickly, and who shares our love for excellent work and delivering incredible results for our clients. The ideal candidate will be passionate about digital experiences, have a strong work ethic, a good understanding of the requirements of our clients and the sort of eye for detail that will enable them to spot a front-end design that is not pixel-perfect.

What we offer

This is a chance to fast-track your career by working alongside some of the very best. As you would expect from one of the top agencies to work for in the UK, the wrap-around package is pretty good, too! We offer a competitive salary, north of average for the role and experience, flexible working hours and location, 28 days holiday a year, 2 charity days a year for you to work on any charity projects that you are passionate about, a pension, healthcare, dental and optical, and generous policies covering everything from sabbaticals to parental leave. You will have a training budget assigned to you.

We have bimonthly staff events with remote workers heading to Nottingham for some time with the rest of the team, fun activities, and a night out. We also provide you with all the equipment you will need for your office and home set-up. Drinks, snacks and fruit are also available in the office whenever you want them.

All our Junior roles are based in the office in Nottingham. Once you are promoted, you will be able to take advantage of our flexible working policy.

How to be selected

We are looking for a smart person who will fit into the team. They will be a linear thinker who can demonstrate their aptitude to become a great project coordinator. We would like you to send a cover letter which explains why you think you would be right for the role and your CV to jobs@webdna.co.uk. There is a bit of a heads-up about what it takes to be part of the team in this blog. If you want to get our attention, then demonstrate how you would fit in! Once we have your cover letter and CV, our process to select the right candidate(s) will be:

  • Review all applicants who send a cover letter and CV, and provide feedback to every candidate, successful or not.

  • Invite the most suitable candidates to an initial interview where they will meet some of the team, learn about webdna and the role, and get a chance to explain why they think they would fit in.

  • We will shortlist suitable candidates and provide them with a task to complete.

  • Set up a DISC profile session to help us understand what drives you and how we can get the best out of you. Your DISC profile will be yours to keep and use, to learn more about yourself and how your colleagues and managers can get the best out of you.

  • Second meeting with different members of the webdna team to review your task, discuss your DISC profile and help us and you understand if there is synergy between us all.

It is not easy to get through this process, but at the end of it is a job that you will love, with people who will share your passion and who will be able to get the best out of you. It is worth the effort.

Strictly no recruiters or agencies.